• Triage and investigate user service requests and incidents comprising of application and data issues, then identify the source of the issue and determine possible solutions using deep technical and functional knowledge of our application
• Participate in development of the application
• Create problem tickets and defects using project standards
• Share knowledge with L2 support team, helping them to cover most of the incidents on their level
• Log analysis and reverse engineering
• Implement bug fixes or workarounds
• Implement "technical requirements" (cloud migration, AD conversions, server configurations, etc.)
• Perform preliminary analysis of current state/implementation options
• Create and execute tests (partly test automation via SoapUI)
• Identify system bottlenecks and opportunities for process improvements
• Keeping track of everything that is necessary to bring the customizations into prod.
• Java EE, Wildfly, ESB/EMS architectures, SOAP, REST, XML, JSON
• SQL
• Windows Server
• Scrum methodology
• English (German would be a plus)
We are a colourful group of people passionate about technology and the wonders of information. This is us.
Now one of the top technology companies in Europe, we started out in 2000 as a privately-owned-and-managed business.
From our start point over 20 years ago, to our footprint today, InCrys has enjoyed a steady growth and constant enrichment of our services. Being family-owned has always shaped our culture and provided a solid foundation for our success. We aim at close co-operation based on loyalty and fair play and always strive for building durable relationships and great partnerships, by delivering solutions and services that create genuine added value.
